Cure Solutions Handles it All! They Have a Wide Variety of Tech Support for Every Technology We Use!

Cure Solutions has been doing our IT for over 15 years. Before that, we struggled with gaps in our IT consulting. But with Cure Solutions, we know that there are at least one to two technicians on their vast team that can handle anything we throw at them. Sam and the Cure Solutions team strive to resolve, address, and investigate anything that comes at them to ensure we are happy!

When we contact Cure Solutions, we often get our problem fixed right then. However, they have policies to ensure that, for more complex situations, we are only off the phone for a short time and our problem is escalated automatically to higher-level technicians to meet customer satisfaction goals and quickly resolve our issues.

Mark Moore General Manager
Burlington Trailways

No Waiting in Line Like Other IT! Everyone’s Problem is Treated the Same!

Cure Solutions is like no other IT company. They have been providing IT for us for the last 20 years, and I know that when any of our employees call them, every issue is treated as a priority. Everyone’s problem is treated the same and promptly. When anyone calls Cure Solutions, we are assured that they will take our call and fix the problem right away, because they haveso many technicians on standby.

Unlike other IT companies, we trust Cure Solutions to take responsibility for the equipment, the security, and the time it takes to fix issues. I can call Cure Solutions, tell them what I need, and move on to my other tasks. They always find a solution to make our IT better.

As we have grown rapidly into a worldwide operation, Cure Solutions has been involved every step of the way. They always find a way for making our IT better and more secure.

Maxine Bigelow Project Manager
Aeron Lifestyle Technology

Well-Trained Technicians!  Top-Notch Reliability!  Rapid Response Time!

The most significant benefit of Cure Solutions being our IT provider is knowing we have a group of trained technicians that dedicated to keeping the businesses they support up and running.

As a mission-critical enterprise operation working with many companies worldwide, even five minutes of downtime can cost us thousands of dollars. The Cure Solutions team helps us maintain the reliability we need to keep the business running during regular hours and reinforces that during off hours, such as early mornings or weekends, with their on-call system.

What makes Cure Solutions stand apart from other companies is that they have a team of skilled technicians, ensuring that every need can be met, from the simple day-to-day growing pains of a business to a complete network replacement to keep our company moving forward with ever-changing economic advancements.

Darin R. Anell Project Manager
Industrial Service Corp.

20 Years of Reliability!  24/7/365 Service!  They Keep Us Up to Date with the Latest Technology!

Our company relies on Cure Solutions to keep us up to date with all aspects of IT. As a person who does not want to make an effort to know the latest and greatest internet technologies, the rest of my company’s employees and I have used Cure Solutions so that we can do our jobs and not spend time where we are not the experts. Cure Solutions takes care of our IT issues, allowing us to do what we do best.

While our company has interviewed other IT companies, we selected Cure Solutions and have only used them for the past 20 years. Our selection of Cure Solutions was based on their dedication to excellent and timely service. After having them as our IT provider for so long, I can say that they have lived up to my definition of wonderful and convenient service: 24/7/365.

If you are on the fence about what IT provider to choose, I’d tell you to ask yourself what is the issue that keeps you from choosing an IT provider and then ask the companies you are considering and see who has the best answer. For our part, we have continued to use Cure Solutions all these years because they understand that when we have an IT problem, it costs us in employee downtime, and thus we need immediate service. Cure Solutions has always delivered timely and convenient IT services, even when I did not know I needed assistance!

Dwight Mulch President
Preferred Products Corporation

When Our Customers Need Us in Their Time of Need, We Can Count on Cure Solutions to Have Our Back!

Before signing with Cure Solutions, we struggled with keeping up with ever-evolving technologies to ensure our customer experience was at the cutting edge. Since we partnered with Cure Solutions over 7 years ago, we no longer have this struggle, which allows me to do my other work. In addition, they are abreast of all the various software updates and implement them promptly.

If anyone is considering using Cure Solutions, I recommend them. So many aspects of our business are critical, and they promptly provide excellent service and give us peace of mind knowing that they are looking out for us.

Judy Moeller Outside Sales Manager
Fullenkamp Insurance Agency, Inc

Talk to a Tech in 5 Minutes!!  For Any Issue!

It has been great to have Cure Solutions as our IT company.  For over 15 years, we have had great peace of mind knowing that, if something stops working, they are just a phone call away and can get it fixed quickly.

We really like the fact that we can call in with an issue and have it be worked on within 5 minutes.  If it is an issue that can’t be resolved over the phone, a staff member of Cure Solutions will come on site to rectify the problem as soon as possible.

If you are on the fence, just know that Cure Solutions is vital for us to keep our organization running. It puts us at ease knowing that they are just a call away if we need them.

Dustin Roth Marketing and Communications Director
Greater Burlington Partnership

With their new CURE Complete package, the budgeting is wonderful. That way you can know what you're going to spend every month…

Now that I have CURE as my controlling people for my IT, I am able to focus on my job as an accounting supervisor and not an IT tech person. I am able to have CURE just call and deal with the software companies that support our business and have them fix any issues or do any updates and not worry about what they're trying to explain for me to do that I don't understand and they understand the tech talk that I do not. The budgeting is wonderful. That way you can know what you're going to spend every month and not what, you know, "Oh dear, I hope nothing breaks because I don't have it budgeted in." Now I know what's budgeted in and what it's going to cost no matter what happens. They're easy to work with, answer all my questions. It's just wonderful to work with them and not have the stress of being bombarded every morning when I come in to work with all kinds of computer problems. Response time's awesome. I can call and I'll have somebody on my screen immediately trying to figure out what's going on.

If they can't fix it remotely then they will send somebody right out and get the issues fixed right away so that I have no downtime on any of my employees so that everybody is constructive and we're not having loss due to down computers. The people that I've dealt with at Cure are very friendly. They seem to... they're not, I guess stuffy is the word I want to use. They're easy to get along with; no question is a stupid question. Everyone's always kind, courteous and never complains if I call them three hundred times in one day.

Angie Moore Vice President of Accounting & Payroll

I think CURE Solutions technicians are kind, courteous, very professional and I think more than anything else I think that they're good at what they do.

In excess of five years I've had issues with computer crashes, server crashes, stalls in operations, and huge virus-spam problems that killed productivity among the entire staff.  CURE Solutions was the first IT Company that actually looked at our system as a whole and captured the cause of our problems.  We had four or five unrelated IT companies programming the system by their own separate standards which caused conflicting information within the server.  The PCs, the printers, the internet and most everything attached to the server were not working together.  CURE Solutions organized all of the conflicting data allowing our server to operate more efficient and effective with fewer operating issues for all our users.  Since that day my life has been much relaxed.  My responsibility, as Controller, is to work with numbers, not with computers.  Thanks to CURE Solutions I can, now, concentrate on my career as Controller; not attempt to survive as an IT technician.

Dennis E. McGregor Controller

I am very impressed with the response time and dependability that CURE Solutions gives us. We have remote clinics that we often have problems with connectibility and transmission and we can call the staff at CURE will either be down there quickly to take care of it or log in remotely to try to see if they can fix the problem without needing to come to the remote sites. CURE Solutions makes my job easier so that I don’t have to worry and stress out about how to fix the computers. I always enjoy calling the staff at CURE Solutions because they are very friendly and more than happy to help with our problems.

Stacey Molter Office Manager
Burlington Ear Nose & Throat

We have used CURE Solutions for several years now, along with we had an IT guy that was part time but CURE Solutions and him worked real well together. He retired, so now CURE Solutions is our main networking people to take care of us. They take care of our server and all of our desktop computers. I like having them here because they are in town. Also, it's a one call that I have to make and within, usually within the hour or two at the very most we've got somebody onsite looking into our problems. We had a server go down, on like, on a Thursday, and they worked the whole weekend putting a new server in and everything worked virtually very well on Monday morning. We just had a few things and, but other than that it was a good clean switchover. We have since changed or updated another server which went very well, too. We did that... everything was done. They did a lot of pre-work on that and so it only took a few hours to do that one. It was seamless. We also have our remote backups done with CURE Solutions which is a big plus in my mind because it's offsite backups.

We backup daily which works real well but the offsite backups work a lot better in case we would happen to have a fire or flood. All the techs I have worked with out of CURE Solutions are very professional; they do know their stuff, very friendly and very, very accommodating. So I've been very pleased with CURE Solutions. I guess the other thing is, if I have any questions or we want to update, you know, desktop computers, CURE Solutions help me walk through this. They make their suggestions on what would work for our applications here. They order the stuff, it's, you know, once we decide what we are going to order then it's here relatively soon and then they install it. All the guys at CURE Solutions have been very polite and very knowledgeable and Sam is very accessible. Even for me Sam is very accessible that I can get a hold of him through email or his cell number or the office number. It's never a problem getting a hold of him. We have a couple of guys that just kind of work on our machines and you kind of get a rapport going which works out real good. I can call them on their cell and tell them what I've got and so that they know what they need to do which is great. They can also dial in and get on my server and a lot of times fix it from their office which is a big plus and it's a lot of time is eliminated right there. So they can do it like from their Burlington office or their Mt. Pleasant office and take care of the problem right there within virtually a matter of minutes. So that is real pleasing for us, too; 'cause you know how everybody is, when your machine is not working right it just seems like everything isn't working right. So...I look at CURE Solutions for, you know, keeping us upgraded and if we need to change anything here or if we've got new stuff coming out, I look at CURE Solutions to bring that to our attention and let us decide what we want to do.

Lori Glanzman General Manager
City of Mt Pleasant Utilities

CURE Solutions has saved our business from disaster on several occasions. They are very quick to respond whenever we have a problem and they can always fix the problem in a very efficient and professional way. The technicians are very knowledgeable and we rely on them to handle all of our computer needs.

As many businesses do, we rely on our computer system to operate our day-to-day business, so when our server went down on a busy Monday morning we immediately called CURE Solutions. Mike was at our office within ½ hour. When he determined that our server needed replaced, he quickly had two of our computers up and running (I think he is magic?) so that we could continue serving our customers without interruption. We made the decision to replace the server with PC’s at every station so he worked all day and had every station up and running by the time we opened the next day. Thank you cure Solutions for being such an important part of our business!! We would recommend you to anyone looking for quality service!

Patty Goudie Office Manager
Burlington Pediatrics

Our office uses CURE Solutions for all of our computer repair, upgrade, and networking needs.

The intra-office network installed by CURE enables us to utilize a multicomputer time-keeping program for our office, increasing our productivity. The network also allows each of us to easily print to the network printer of our choice, giving us the option to print our documents in black & white or color from any computer and the ability to send our print jobs to an alternate printer if the main printer is busy.

CURE’s knowledgeable staff has also been very helpful in advising us with regard to what upgrades our computers require - be it a memory upgrade, a hardware attachment like a USB hub, or a complete upgrade to a new machine - to enable us to most efficiently run the software that we need.

Finally, when it comes to computer repair, CURE is the best! If we have a technical question about or problem with one of our computers, we call CURE and they help us find a solution. If we have a problem that they can’t solve over the phone, then they come to our office in Illinois and stay until the problem is solved. They have even been able to retrieve the hard drive from a crashed laptop, rescuing years of work - including essential documents and office files - from oblivion!

In short, when our office has a computer problem or needs a technological solution, we call CURE Solutions. They get us back up and running as swiftly as possible or more efficiently than before so that we can concentrate on helping our clients.

Bill Gullberg, Jr Gullberg & Box

We had IP conflicts between our computers and our professional radio receivers, our satellite receivers, and it was a real boondoggle and CURE Solutions fixed it. It was a miracle because we struggled with it for weeks before we were smart enough to call. And we called 753-CURE and it was cured. It's just that simple. When we had our network problems here at the radio station, we finally got around to, after trying to fix it ourselves and making it worse, we finally got around to calling CURE Solutions and they were out same day and fixed it same day which really made us look silly because we wished we would have called a week sooner. I've had nothing but a great experience with CURE Solutions. I can tell you this, our network is a little different from the standard network that has only computers on it. Our computer network has also our satellite receivers on it which have CBS News, ABC, ESPN, all of that stuff. And when our network goes down, we're not just losing our computers, we're losing our audio, we're losing a baseball game, we're losing a NASCAR Race. We're losing important money-making stuff. And so the response time is really important to us. The fact that they came, CURE Solutions came right out and fixed the problem really made it work out great for us.

Chip Giannettino Owner
KCPS Talk Radio 1150 AM

They are reasonably priced, extremely knowledgeable, and excellent communicators.

Since CURE Solutions has a local office, their response time is incredibly fast. The experience we have had with the technicians has been exceptionally good.  They are reasonably priced, extremely knowledgeable, and excellent communicators.

Sheila Moore COO
Momentus Golf

We were very frustrated and looking for a simple CURE to our IT issues without a lot of hassle and we found it.

Our office in Burlington, IA is a branch site to our main office in Mt. Pleasant, IA.   It is imperative that we are able to access our main office’s shared drive daily to keep consistency and compatibility in day to day operations.  CURE Solutions has made that possible.   At no fault of CURE Solutions, there have been times when the connection between the sites have been dropped and we have been unable to connect to our main office.  With an immediate call to CURE Solutions, we are up and running in a short amount of time and are able to get back to business as usual.

I have always been greeted with professionalism and courtesy when I call CURE Solutions, no matter who I talk with.  It is a pleasure doing business with people who are there when you need them for all your IT needs!  Thanks Cure Solutions!

Deb Benedict Insight Partnership Group

I have a great experience with Cure Solutions. I had been working with another company and getting no satisfaction on my computer problem.  I decided to call Cure Solutions to see if they could remedy my computer’s problem.  John Morris came to the rescue.  I love my new computer and John Morris was so helpful in setting it up and making sure I was familiar with all programs before leaving.

Thank you Cure Solutions and John Morris.

Leslie Dieterich W. A. Sheaffer Foundation

Going with Cure Solutions was a very wise business decision for us. Before we became a client of Cure Solutions, we needed to work with multiple sources for our IT problems.  Cure knows our entire IT system and solves any IT problems that arise for us.

Customer service is amazing! You are on a first name basis with all the technicians and they work until they find a successful solution for any of our problems or concerns in as short of time as possible.

Whenever we have problems that cannot be solved with customer service by remote access they physically come to our office the same day and the problem is solved before we leave.  No matter how large or small a problem, Cure Solutions always make you feel like you are their number #1 customer.

It is reassuring to know help is only a click away!

Claire Conner Administrative Assistant
National T.T.T. Society

You know, things have been running pretty smooth but I know that there’s been times where I mean we've had to have a restore done you know, an emergency kind of a situation.  You guys came right over immediately.  We've had some issues with backups that have been taken care of. Again, great service. You know, we appreciate the fast attention because that's what it boils down to for a business. You know, we're waiting and sometimes we're at zero...  ground zero. We can't move forward until we see you guys get here, until you fix our problems. Computers are the crux of the business world today no matter what type of business that you're in.  And if you don't have those to rely on you're pretty much stuck.

E-mail is a big thing anymore. With our e-mail, if it's not working, there's no one happy. Our files were corrupt; backup was failing and you know, the first thing we tried was the backup restore type of thing wasn't working, we found the corrupt files, you guys came in and fixed that... I mean, and it was great because I loved the offsite availability, too; that you guys can get into our system and kind of take over from there and look and see what our problems are and resolve them, sometimes without even coming onsite.  So that's a really nice feature as well.

We're very happy with the technicians as a whole.  They're just really nice people, nice to talk to, good to work with, helpful.  You know, that's a big part of a business relationship also that you like who you work with. So it does pay to have technicians that are personable and friendly, which I enjoy everyone that we've talked to and had come down here. So it's nice.

I think that's been really beneficial.  There's always been the computer failure.  I remember Judy had one not too terribly long ago and Mike Campbell came down on that one and got a computer. I mean, you guys, and I think you took it off the shelf even, it was in stock, he was able to same day turn around and get her back to operating position which again it's a huge thing when you have a non-productive employee sitting there not able to do their job because their computer is down. That makes the big difference when you're paying them. So those lost hours are costly and the sooner we can get them up and running is a benefit to the company. You went to Des Moines for us and solved some problems up there with their email and internet service. And two of your technicians did a really nice job up there, took a day trip drove all the way to Des Moines for us and solved the problem. And it would have to have been a long day for them they had to take three hours up and three hours back. I mean it was nice that you basically took the day to go up to a different location for us and attend to our needs out of town.  So that was wonderful.

Sherri Gorrell Office Manager
Brockway Mechanical

Since Cure Solutions implemented the tablets a year ago, we have learned a lot of important features throughout many meetings.  We currently use the tablets for our ALCO meeting, our LCBT board meeting and our LCC board meeting monthly.  The ease of this is tremendous; I am constantly able to move items into the appropriate folders all throughout the month as applicable.  I am not printing reports constantly nor having to prepare packets at the very last second prior to any meeting.  It has a time savings, which is very important to me.

From a member of ALCO committee or a board member, the archived meetings are definitely an improvement.  No single person has to retain their previous month’s packet in order to look back on something.  We thought it was important to have the members be able to look at any report at any time during any meeting.  If I am reviewing financials and the board member wants to look at closed and opened accounts reports – they are able to do that.  We had thought about a controlled view from a driving standpoint, where the meeting presenter would control the reports being viewed.  All of our meetings and members are able to use these tablets with ease.  We have had no complaints at all.

Security was a huge issue for us, we discussed this with our regulators and our IT reviewers, external company, to ensure that we would be safe.  At this time, there are only three tablets that leave the bank with employees.  Of those tablets, the three have Verizon capability and are always left on in case they are lost and are able to be wiped.

I would never want to go back to using paper again, the ease has made my job a lot easier.  Any questions regarding the entire process, I would be more than willing to answer.

Tamara L. Dietsch Chief Financial Officer
Vice President

I am writing today concerning the iPad secure document system Installed by Cure Solutions at Great River Christian School. Prior to the installation of this program we used a tremendous amount of paper at each meeting, let alone sometimes having to make extra copies when needed. We also were limited because every person had to be at every meeting in order to get the information they needed to make informed choices. Also, care had to be taken not to leave a paper with sensitive information in a room shared by others.

With the iPad secure document system, we are now able to easily share information with each other securely, with a lot less paper, and anywhere the Internet is available. Furthermore, with this technology, I have been able to bring a portable scanner and upload documents during a meeting to all the iPads at the same time, making it easier for everyone to have the information needed.

In conclusion, I would recommend this type of program to any business that requires multiple people to stay in touch for board related issues.

Jeff Heald School Board President